Q. What Is The Difference Between Briskets, Texas, Midwest, & Classic Style Jerky Lines?
A. We hand crafted all of these flavors so you cannot find these anywhere else. Our Briskets come from the front end of the cow and tend to be more soft & sweet. Our Texas & Classic styles are whole muscle cuts which come from the back end of the cow. This style makes for a traditional cowboy style that will have you chewing your beef jerky for hours. Finally, our Midwest style consists of bite sized, bottom round cuts which makes this a smokey and savory style.
Q. What Does B.U.L.K Stand For?
A. B.U.L.K stands for building up lives with kindness. With our mission of being a family focused company, we tend to think of you as a family member rather than a customer. We strive to make an impact on our local and global communities with our B.U.L.K Foundation. Be Kind, Be Strong, Be You.
Q. How Do I Keep My Beef Jerky Fresh After Opening?
A.Our jerky has a one year shelf life while unopened. Once opened, we highly recommend refrigerating after 3 days. For larger bags, we recommend breaking the packages down into smaller zip locked bags and storing in the refrigerator. Typically, these smaller zip locked bags last 30-60 days with proper storing.
Q. What Should I Do If My Jerky Has Molded?
A. If you received jerky that was unopened and has become moldy, please take a picture of the product and send it to email@example.com. Then, throw it away. We will send you a replacement right away! If you opened the product and only after a couple of days it has molded, please follow the steps listed above.
Q. How Long Will It Take To Receive My Package?
A. It takes 1-2 business days to fulfill an order and 2-5 business days for shipping depending on where you reside in the U.S. Please note - in some cases, due to high demand from in store and online purchases, we will need extra time to fulfill your order if an item goes out of stock. We also reserve the right to substitute items in samplers based on availability. If you have any questions, please contact us at firstname.lastname@example.org or call us at (424) 536-3050 Monday - Friday, 10am - 6pm PST.
Q. What happens if my package remains in "Transit" for multiple days?
A. That means your package has been lost in Transit. Not to worry, please contact us at email@example.com or call us at (424) 536-3050 Monday - Friday, 10am - 6pm PST. We will send a replacement right away!
Q. Can I apply multiple coupons/ discounts codes to one order?
A. You cannot apply multiple discount codes to one order. You will need to make two separate orders in order to use both coupons/ discount codes.
Q. How do I manage my cuts and flavors for Jerky of The Month?
A. First, log into your account and click subscriptions. Then click the Edit Button
Second, Scroll down to the bottom to manage cut and flavors. Then click save. Please note, you must change two days before your actual monthly reoccurring date.
Q. Do You Do Any APO/FPO Shipping?
A. All military orders will be shipped to the designated Customs checkpoint via USPS Priority Mail. We can not be held accountable for any delays once your package has been delivered to the designated Custom's checkpoint. We will attach a tracking number to your shipping confirmation that you will receive via email. We will also help you to the best of our capabilities with any information regarding an order once it has reached Customs. For any and all inquires please contact us at firstname.lastname@example.org.
Q. What About International Shipping?
A. For quotes, please submit your complete shipping address and items selected to email@example.com. International orders will be shipped via USPS International Mail. USPS does not process / deliver mail on Sundays or recognized U.S. Holidays. We can not be held accountable for any delays once your package has been delivered to the designated Customs checkpoint. We will attach a tracking number to your shipping confirmation that you will receive via email. We will also help you with the best of our ability with any information regarding an order once it has reached Customs.
** Due to varying regulations with each country, it is your responsibility to know if smoked meat products are able to be imported to your country. Please be advised we will not be held responsible for any packages that are seized by Customs. Refunds WILL NOT be given for product or international shipping.**
Q. What Are Your Payment Methods?
A. We accept Visa, Mastercard, American Express, Discover and Paypal.